We give you 30 days from delivery to decide if your BuzzBot machine is the right fit for your location. If it’s not, you can request a return within that window.

To be eligible:

• The machine must not have been used in a live environment
• It must remain in its original condition
• All included components must be unused
• Proof of purchase is required

Approved returns include a $500 restocking fee per machine and 15% for all accessories.

Returning Your Machine

Because these are commercial units, returns must be shipped via freight and properly secured on a pallet. Return shipping is handled by the buyer, and we strongly recommend using a trackable freight service to avoid issues during transit.

How It Works

To begin the process, reach out to our team within 30 days of receiving your machine. Once reviewed, we’ll provide instructions and next steps to complete the return.

Refund Timing

After your machine is received and inspected, refunds are issued back to your original payment method within 7 to 10 business days. Shipping costs from the original order are not included in the refund.

Every BuzzBot machine includes a 1-year warranty starting from the purchase date. This coverage is focused on what keeps your machine running and generating revenue.

Covered under warranty:

• Core mechanical components
• Internal electronics and wiring
• Sensors, motors, and control systems
• Payment hardware and connectivity systems

What Falls Outside Coverage

Certain situations aren’t included in the warranty:

• Intentional damage or misuse
• Theft, vandalism, or external incidents
• Environmental damage such as water or fire
• Work done by unauthorized repair providers

If something goes wrong within the coverage period, we’ll supply replacement parts and guide you through fixing it quickly with remote support.

We move fast because downtime costs money. Most BuzzBot machines are prepared and shipped within 1 to 4 business days after purchase.

Once your order leaves our facility, you’ll receive:

• Shipment tracking details
• Setup and onboarding instructions
• Access to your machine dashboard
• Payment system connection guidance

Typical transit time ranges from 4 to 10 business days.

While rare, shipping damage can happen. If it does, timing matters.

You must report any damage within 5 days of delivery.

Please include:

• Your order details
• Photos of the machine and packaging
• Notes from the delivery receipt if damage was marked

Depending on the situation, we’ll either:

• Provide replacement parts
• Offer a partial credit
• Replace the machine if necessary