Privacy policy

Last updated: September 16, 2026

BuzzBot Vending LLC ("BuzzBot," "we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

BuzzBot is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and retain your personal information when you visit, use, or make a purchase or other transaction using the Services, communicate with us, call us, or otherwise interact with BuzzBot Vending LLC.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, use, and disclosure of personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.
  • Financial information, including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment-related information.
  • Account information, including your username, password, security questions, preferences, settings, and other account information.
  • Transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your previous transactions.
  • Communications with us, including information you provide when contacting us by email, text message, website form, live chat, or telephone.
  • Call recordings and transcripts, where applicable. Telephone calls may be recorded or transcribed after appropriate notice and as permitted by applicable law. These recordings and transcripts may include information you provide during the call.
  • SMS information and consent records, including your mobile phone number, whether and when you consented to receive a text message, your SMS communication preferences, and the contents of messages exchanged with us.
  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information, including information about how and when you interact with, access, or navigate the Services.
  • Customer support information, including information necessary to assist with machine setup, troubleshooting, orders, warranties, returns, shipping, software, payments, or other customer-service matters.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, make a purchase, communicate with us, call us, request a text message, submit a support inquiry, or otherwise provide information to us.
  • Automatically through the Services, including from your device when you use our website or services and through cookies and similar technologies.
  • From our service providers, including companies that provide ecommerce technology, communications services, payment processing, shipping, analytics, customer support, cloud storage, telecommunications, or other services on our behalf.
  • From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes.

Provide, Tailor, and Improve the Services

We use personal information to provide and improve our Services, including to:

  • Process purchases and payments.
  • Fulfill orders.
  • Arrange shipping and delivery.
  • Process returns and exchanges.
  • Create and manage customer accounts.
  • Provide machine setup and onboarding.
  • Provide customer support.
  • Respond to questions and troubleshooting requests.
  • Provide warranty and repair assistance.
  • Maintain preferences and account settings.
  • Improve our products, services, website, and customer experience.
  • Recommend products or services that may be relevant to your purchases or interactions with us.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, such as sending marketing, advertising, or promotional communications by email or postal mail and displaying advertisements for products or services.

We will only send marketing or promotional SMS messages when we have obtained the consent required for those communications.

Consent to receive SMS messages is not a condition of purchase.

A customer's consent to receive a specific requested text message does not automatically enroll that customer in ongoing promotional or marketing SMS messages.

Customer Support and Communications

We use personal information to:

  • Respond to customer questions.
  • Provide sales assistance.
  • Provide technical support.
  • Assist with orders, shipping, warranty claims, returns, and account questions.
  • Send information specifically requested by a customer.
  • Maintain our business relationship with customers.

Telephone Calls, Recording, and Transcription

Where permitted by applicable law and after appropriate notice, telephone calls with BuzzBot Vending LLC may be recorded or transcribed.

We may use call recordings and transcripts for purposes including:

  • Customer service.
  • Quality assurance.
  • Employee and system training.
  • Technical troubleshooting.
  • Security.
  • Fraud prevention.
  • Compliance.
  • Reviewing customer-support interactions.
  • Improving our automated and human customer-service systems.

We may use third-party communication and technology providers to process, transmit, record, transcribe, or store telephone communications on our behalf.

Security and Fraud Prevention

We may use personal information to:

  • Authenticate accounts.
  • Provide a secure shopping and payment experience.
  • Detect or investigate suspected fraudulent, illegal, unsafe, or malicious activity.
  • Protect our systems, customers, employees, and business.
  • Prevent unauthorized access or misuse of the Services.

If you create an account, you are responsible for protecting your account credentials. We recommend that you do not share your username, password, or other account-access information with anyone else.

Legal Reasons

We may use personal information when reasonably necessary to:

  • Comply with applicable laws and regulations.
  • Respond to valid legal process.
  • Respond to lawful requests from government agencies or law enforcement.
  • Participate in litigation, investigations, or dispute resolution.
  • Enforce our agreements, policies, or legal rights.
  • Protect the rights, property, and safety of BuzzBot Vending LLC, our customers, or others.

SMS Communications and Consent

BuzzBot Vending LLC may collect your mobile phone number and SMS consent information when you request information, customer support, sales assistance, product information, links, account information, or other communications by text message.

Customers may provide SMS consent verbally during a telephone call or through another approved opt-in method.

For example, when a customer requests information that can be provided by text, our representative or automated telephone assistant may ask:

"Would you like me to text that to the number you're calling from?"

A text message will only be sent after the customer provides affirmative consent.

If you provide consent to receive a specific requested SMS message, that consent applies to the requested communication unless you separately consent to receive additional or ongoing messages.

Consent to receive SMS messages is not a condition of purchase.

Message frequency may vary depending on your requests and interactions with us.

Message and data rates may apply.

You may reply STOP to opt out of SMS communications and HELP for assistance where supported.

SMS Privacy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

SMS opt-in information, phone numbers collected for SMS purposes, and SMS consent records will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may provide information to service providers that assist us in delivering SMS communications, including telecommunications providers, messaging platforms, and technology vendors, but only as reasonably necessary to provide the communications or services requested by the customer.

Those service providers process information on our behalf and are not authorized by us to use SMS opt-in information for their own independent marketing purposes.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes consistent with this Privacy Policy.

These circumstances may include:

  • With Shopify, technology providers, and other vendors that perform services on our behalf, such as ecommerce hosting, IT management, payment processing, analytics, communications, customer support, cloud storage, fulfillment, and shipping.
  • With payment processors and financial-service providers as necessary to process purchases and transactions.
  • With shipping and fulfillment providers to deliver products and process orders.
  • With telecommunications, telephone, SMS, email, artificial-intelligence, transcription, and customer-support service providers that help us communicate with customers.
  • With business and marketing partners where permitted by law to provide advertising or marketing services.
  • When you direct us, request that we disclose information, or otherwise consent to a disclosure.
  • With our affiliates or entities within our corporate group, where applicable.
  • In connection with a business transaction such as a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets.
  • When required to comply with legal obligations, court orders, subpoenas, search warrants, or other lawful requests.
  • When necessary to enforce applicable terms or policies or to protect BuzzBot Vending LLC, our customers, employees, property, or legal rights.

Notwithstanding the disclosures described above, we do not sell or share SMS opt-in data or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

Relationship with Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve Shopify-powered services.

Information you submit through the Services may be transmitted to and processed by Shopify and other service providers, including providers that may be located in countries other than the country where you reside.

To help protect, grow, and improve our business, we may use Shopify features that incorporate information obtained from your interactions with our store as well as information processed by Shopify.

In some circumstances, Shopify may be responsible for its own processing of your personal information.

To learn more about how Shopify uses personal information and the privacy rights that may be available to you, please review the Shopify Consumer Privacy Policy:

Shopify Consumer Privacy Policy

You may also access Shopify's privacy portal at:

Shopify Privacy Portal

Cookies and Similar Technologies

Our Services may use cookies, pixels, local storage, and similar technologies to operate the website, maintain preferences, understand usage, measure performance, provide functionality, prevent fraud, and support advertising or analytics where permitted.

Some technologies may be provided by Shopify or other service providers.

Depending on where you live, you may have the right to limit or opt out of certain types of tracking, targeted advertising, sale, or sharing of personal information.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not controlled by BuzzBot Vending LLC, you should review that third party's privacy and security policies and terms.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.

Information you disclose publicly or through third-party social-media platforms may be visible to other users and may be subject to the third party's own policies.

Children's Data

The Services are not intended for use by children.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction through the Services.

If you are a parent or legal guardian and believe that a child has provided us with personal information, you may contact us using the information listed in the Contact section below to request deletion where applicable.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no security system is completely secure, and we cannot guarantee that unauthorized access, disclosure, alteration, or loss will never occur.

You should avoid sending highly sensitive or confidential information through unsecured communication channels.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Maintain customer accounts.
  • Provide products and services.
  • Respond to support requests.
  • Maintain business records.
  • Resolve disputes.
  • Enforce agreements.
  • Prevent fraud.
  • Comply with legal, tax, accounting, regulatory, or operational requirements.

The retention period may vary depending on the type of information and the reason it was collected.

Call recordings, transcripts, SMS records, customer-support communications, and related records may also be retained as reasonably necessary for customer support, training, quality assurance, security, compliance, dispute resolution, and other legitimate business purposes.

We may delete or anonymize information when it is no longer reasonably necessary to retain it, subject to applicable legal requirements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may only apply in certain circumstances.

Right to Access or Know

You may have the right to request access to personal information we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information we maintain about you.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Portability

You may have the right to receive a copy of certain personal information in a portable format or request that it be transferred to another party.

Right to Opt Out of Sale or Sharing for Targeted Advertising

Depending on where you reside, you may have the right to opt out of the sale or sharing of personal information or processing for targeted advertising as defined under applicable privacy laws.

You can exercise available data-sharing choices here:

Data Sharing Opt-Out

If you visit our website while using a recognized Global Privacy Control preference signal, we may treat that signal as an opt-out request where required by applicable law.

More information about Global Privacy Control is available at:

Global Privacy Control

Managing Communication Preferences

You may opt out of promotional emails at any time by using the unsubscribe link provided in those emails.

For SMS messages, you may reply STOP to opt out and HELP for assistance where supported.

Opting out of marketing communications does not prevent us from sending non-promotional communications that are reasonably necessary to:

  • Respond to your request.
  • Provide customer support.
  • Manage your account.
  • Process or fulfill an order.
  • Provide shipping or transaction information.
  • Address warranty or service matters.
  • Comply with legal obligations.

Exercising Your Privacy Rights

You may exercise applicable privacy rights through the options provided through the Services or by contacting us using the information provided below.

We will not discriminate against you for exercising a privacy right.

We may need to verify your identity before processing certain requests as permitted or required by applicable law.

Where permitted by law, you may designate an authorized agent to make a request on your behalf. We may require proof that the agent is authorized to act for you and may also require you to verify your identity directly.

We will respond to valid requests within the timeframe required by applicable law.

Complaints

If you have concerns or complaints about how we process personal information, please contact us using the information provided below.

Depending on where you reside, you may have the right to appeal a decision concerning a privacy request or submit a complaint to an applicable data-protection authority.

International Transfers

We may transfer, store, and process personal information outside the country where you live.

Where required, transfers of personal information from the European Economic Area, United Kingdom, or other jurisdictions may rely on legally recognized transfer mechanisms, such as Standard Contractual Clauses, adequacy decisions, or other permitted safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, Services, legal obligations, or other operational reasons.

When we update this Privacy Policy, we will post the revised version on our website and update the "Last updated" date above.

We may provide additional notice where required by applicable law.

Contact

If you have questions about this Privacy Policy, our privacy practices, SMS communications, call recordings, or your privacy rights, you may contact BuzzBot Vending LLC at:

BuzzBot Vending LLC
11327 E 20th Street
Tulsa, OK 74128
United States

Email: info@buzzbotvending.com