Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about BuzzBot vending machines, setup, software, payments, products, shipping, and ongoing support.
Buying a Machine
Choosing the right BuzzBot machine for your products and location.
What types of vending machines does BuzzBot offer?
BuzzBot vending machines can be configured to vend almost any product that fits within the machine. The vending coils are interchangeable, so you can choose different coil sizes to match your exact product dimensions and create a custom product configuration. BuzzBot machines are commonly used for vapes, nicotine products, trading cards, Pokémon booster packs, and other retail items, but you are not limited to those products.
How much does a BuzzBot vending machine cost?
Pricing depends on the machine model and size. Current pricing is displayed directly on each machine's product page so you can compare your options.
What is included with my vending machine?
A Nayax VPOS Touch card reader, vending coils, Wi-Fi hardware, a wall-mount bracket, and two spare motors are included. You’ll also receive 4 months of BuzzBot Software, guided onboarding and installation support, a 1-year warranty, and a 30-day return period. If needed, we can also provide access to our nicotine product wholesalers to help you source inventory for your machine.
Can BuzzBot help me choose the right vending machine?
Yes. If you are unsure which machine is best for your products, location, or expected sales volume, contact our team and we can help you compare the available models.
Software & Setup
Connecting, managing, and monitoring your machine.
Can I monitor my vending machine remotely?
Yes. BuzzBot vending machines can be managed remotely through BuzzBot Software, giving you control over much more than just sales tracking. From your phone or computer, you can monitor sales and inventory, change product prices, add or update products, view machine activity, manage multiple machines, review top-selling products, receive important notifications, and make other day-to-day updates without being at the machine.
Can I change product prices remotely?
Yes. Product information and pricing can be managed remotely through the vending software without needing to physically access the machine.
Can I see when products are running low?
Yes. BuzzBot Software lets you monitor inventory remotely, track low-stock and out-of-stock products, and plan restocking trips more efficiently. You can even enable push notifications to alert you when a product is running low or sells out.
Do BuzzBot vending machines require Wi-Fi?
No. BuzzBot vending machines include an offline mode, so a constant internet connection is not required for basic vending operation. However, to use remote sales monitoring, you will want the machine connected through Wi-Fi or a 4G connection.
Do you provide setup instructions?
Yes. BuzzBot provides setup and installation resources covering machine installation, product configuration, pricing, connectivity, payment setup, and other common setup steps.
Is a BuzzBot vending machine difficult to set up?
All BuzzBot vending machines are plug-and-play and can be set up without specialized technical experience. Typical setup includes positioning the machine, connecting power and internet, configuring your products and pricing, loading inventory, and completing the payment system setup.
Products & Payments
What you can sell and how customers can pay.
Do BuzzBot vending machines accept credit and debit cards?
Yes. BuzzBot vending machines accept major credit and debit cards through the included Nayax VPOS Touch card reader, including swipe, chip, and tap payments, as well as Apple Pay and Google Pay.
Can I sell Pokémon cards and trading cards from a BuzzBot machine?
Yes. BuzzBot offers machines that can be configured specifically for trading cards and booster packs, including models capable of holding large quantities of individual packs.
Can I use the machines for products other than vapes or trading cards?
Yes. BuzzBot vending machines can be used for a wide variety of retail products, as long as the product fits within the machine. The vending coils are easily interchangeable, so you can choose the coil sizes that best match your specific products and customize the machine around your inventory.
Can I change the vending coils for different products?
Yes. BuzzBot machines use interchangeable vending coils, allowing you to configure lanes for products with different widths, depths, and packaging styles.
Can I order replacement parts and accessories?
Yes. Replacement parts, vending coils, machine stands, and other compatible accessories are available through our Parts & Accessories collection.
Age Verification
Information for age-restricted vending applications.
Do you offer age verification for vape and nicotine vending machines?
Yes. Age-verification options are available for all BuzzBot vending machines when selling age-restricted products.
Do I need a license or permit to operate a vending machine?
Requirements vary by state, city, location, and the type of products being sold. Age-restricted products may have additional licensing, placement, age-verification, and operating requirements. Operators are responsible for verifying and complying with all applicable laws and regulations.
Where can an age-restricted vending machine be placed?
Placement requirements vary based on state and local law. Some jurisdictions restrict age-restricted vending machines to locations that only admit customers above a certain age. Always verify the applicable rules for your location before installation.
Profits & Placement
Understanding earning potential and choosing locations.
How much money can a vending machine make?
Vending machine revenue can vary significantly based on location, foot traffic, product selection, pricing, operating hours, and customer demand. Our Vending Profit Calculator can help you estimate potential sales and profit using your own numbers.
Where should I place my vending machine?
High-traffic locations that match the products being sold generally offer the strongest opportunities. Potential locations can include bars, clubs, arcades, smoke shops, card shops, entertainment venues, malls, and other businesses where vending is permitted.
What makes a good vending machine location?
Strong locations typically combine consistent foot traffic, customers who match the products being sold, good machine visibility, convenient access, and enough operating hours to generate repeat sales.
How do I estimate whether a location will be profitable?
Consider expected transactions, average sale amount, product cost, payment processing, any location commission, and other operating expenses. You can use our Vending Profit Calculator to test different scenarios before placing a machine.
Shipping & Support
Delivery, warranty coverage, parts, and assistance after your purchase.
How long does shipping take?
Domestic orders within the United States typically arrive within 1 to 4 business days. International shipping times vary depending on the destination, customs processing, and carrier.
How are vending machines delivered?
Our vending machines are generally transported by freight due to their size and weight. Delivery requirements and services can vary depending on the machine and destination.
Do BuzzBot vending machines come with a warranty?
Yes. BuzzBot vending machines include a 1 year warranty. Full coverage details, exclusions, claim requirements, and other terms can be found on our Machine Warranty page.
What happens if I need help with my machine?
BuzzBot provides customer support and troubleshooting resources for machine owners. If you experience an issue, our team can help identify the problem and determine the appropriate next steps.
Can I finance a vending machine?
Financing options are available, they are be displayed during checkout. Approval, eligibility, rates, and repayment terms are determined by our third party financing provider.
Still have a question?
Our team can help you choose a machine, understand available configurations, or answer questions about getting started with BuzzBot.